"A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work - he is the purpose of it.
We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to serve him."
He is not dependent on us. We are dependent on him.
He is not an interruption in our work - he is the purpose of it.
We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to serve him."
Mohandas Karamchand Gandhi (1869—1948), mais conhecido popularmente por Mahatma Gandhi ("Mahatma", do sânscrito "A Grande Alma") foi um dos idealizadores e fundadores do moderno estado indiano e um influente defensor do Satyagraha (princípio da não-agressão, forma não-violenta de protesto) como um meio de revolução.
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